FAQs

In-stock orders placed before 4:30pm are despatched for next working day delivery, excluding bank holidays and weekends. Despite our best efforts there are parts of the UK we cannot reach with a next working day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here. Nevertheless, custom-made items and directly shipped products may have longer delivery times, which will be indicated on the product page if applicable. If you have any questions or concerns about your order, please don't hesitate to reach out to our team either by emailing us at sales@justgloves.co.uk or calling us at 08081699117.

Delivery and shipping is FREE to all UK Mainland addresses on every order over £65 (ex VAT). Additional charges can apply to non-UK Mainland locations, due to higher courier fees. For a full list of our delivery charges, please refer to our Carriage & Delivery page.

If you find yourself dissatisfied for any reason, please reach out to us via email at sales@justgloves.co.uk or by calling us at 08081699117 within a 30-day period, and we will make every effort to either replace your items, provide a complete refund, or credit your account.

Because we process orders swiftly, if you've accidentally provided an incorrect delivery address for your order, we suggest calling our team at 08081699117 as soon as possible. This way, we can make the necessary adjustments to ensure your order is delivered to the correct location. To streamline this process, it's helpful to have your order number and the payment card used for the order readily available.

Important: Please be aware that our customer service team will never request your PIN when assisting with order changes or inquiries.

If you're having trouble accessing your account, please reach out to our amazing customer service team via email at sales@justgloves.co.uk or call us on 08081699117 and we will do our best to resolve any account issues you're experiencing.

To reset your account password, please proceed to the login page and click on the "Forgot your password" option. Following this selection, you will be guided through the necessary steps to receive a new password sent to your email.

No, having an account is not required to make a purchase from us! However, when you make your initial order, we automatically create an account for your convenience. This account simplifies your future purchases by allowing you to easily reorder items, access your order history, view invoices, save and load shopping baskets for more convenient on-the-go shopping. Additionally, all eligible UK businesses are granted £500 instant credit and 30-day payment terms.

We're sorry to hear that there has been an issue with your product. We take the time to ensure that your products are despatched in the very best condition. If you’ve received a damaged or faulty product, you must contact our friendly customer service team on freephone 08001601002 or by emailing sales@justgloves.co.uk as soon as possible.

Certainly, we consistently include invoices with all orders. Additionally, if you access your account, you can easily review and download your past order invoices online.

You can visit all our glove guides, filed with information about sizes and materials.

Check out our work glove guide page for all information around work gloves.

Check out our nitrile glove buying guide for all information around nitrile gloves.

https://www.justgloves.co.uk/page/Questions